You can easily check the status of your ticket or reply to it by following these steps:
Step 1: Log In to the Help Desk
- Use the same login details you used to create your ticket.
- If you’ve forgotten your credentials, click the “Forgot Password” option on the login page to reset them.
Step 2: Access Your Tickets
- Once logged in, click on the “My Tickets” tab.
This page will display all your open and closed tickets.
Step 3: Reopen or Review Closed Tickets
- To review or reopen a closed ticket:
- Navigate to the “Closed” tab on the right side of the “My Tickets” page.
- From there, you can view the details of your closed tickets and take action if needed.
Important Tips
- Avoid Duplicate Tickets:
- Do not create multiple tickets for the same topic or issue. Maintaining one ticket per topic helps us assist you more efficiently and prevents delays.
- If you have follow-up questions, reply to your existing ticket instead of creating a new one.
- Response Times:
- Check back within 24 hours for updates to your ticket.
Need Help?
- If you have further questions or encounter any issues, feel free to submit a ticket, and our team will be happy to assist you.
- If you have never submitted a ticket at our help desk before, please READ THIS ARTICLE to learn how to use our help desk properly.