Omar’s time is primarily reserved for his one-on-one students and personal clients. However, this doesn’t mean it’s impossible to speak with him—there is a process in place to ensure your concerns are addressed effectively.
The Process for Requesting a Call with Omar
- Submit a Ticket:
- Start by submitting a ticket to our help desk.
- Include details about your request and what you would like to discuss.
- Initial Review by the Team:
- A member of our team will review your ticket to determine if your issue can be resolved by a team member or by Melinda herself.
- Many concerns can be addressed at this stage without the need for a direct call with Omar.
- Escalation to Melinda:
- If a team member cannot assist you, the ticket will be assigned to Melinda for review.
- Melinda will evaluate your request and determine the best course of action.
- Preparation for the Call:
- If speaking with Omar is necessary, Melinda will schedule the call and ensure all your concerns are documented and prepared for discussion.
- In many cases, Melinda can provide the answers or solutions you need directly, saving time and streamlining the process.
Important Notes
- All calls with Omar are screened and managed by Melinda to ensure they are productive and focused.
- Providing detailed information about your request upfront helps expedite the process and ensures your concerns are addressed thoroughly.
Need Help?
If you have additional questions or need assistance with your request, feel free to submit a ticket.
If you have never submitted a ticket at our help desk before, please READ THIS ARTICLE to learn how to use our help desk properly.