Guaranteed Happiness

At Higher Level Strategies, we’re dedicated to your success. We love our customers, we love what we do, and we take great pride in our work. This isn’t just talk—we genuinely want to help you succeed in every way possible.

We’ve Got Your Back

No Ignored Requests:
- We will never ignore a support request.
- If you haven’t received an email response within 24 hours, please log back into the help desk using the account details you created to check for updates.
Your Questions Matter:
- Every question is important to us, and we’re committed to providing the solutions and assistance you need.
- While many common questions are already answered in our Knowledge Base, we understand that sometimes additional support is necessary.

How to Get the Most Out of Our Help Desk

Be Concise and Specific:
- Provide all the information we need to resolve your issue quickly.
- Review the 6 Important Steps for a Speedy Reply to ensure you include all necessary details.
Know When to Ask for Help:
- Our support team is here to assist with technical issues related to our websites and products. Examples include:
  - Reporting a dead link.
  - Troubleshooting a video that isn’t playing.
  - Resolving access issues.
Use the Help Desk Appropriately:
- This help desk is not intended for coaching, advice, or assistance with building your internet business.
- If one of our products or websites isn’t functioning properly, report the issue by submitting a ticket.

Important Notes

Our Staff’s Role:
- The help desk staff is trained to assist with the operation of our websites and products only.
- They are not authorized to provide business advice or coaching.
Need Business Coaching?
- For personalized guidance and advice to build your online business, we recommend working directly with Omar & Melinda Martin through their coaching programs.