Getting Started

Getting help quickly doesn’t always require submitting a ticket. Many questions have already been answered in our Knowledge Base! Step 1: Check the Knowledge Base Before creating a ticket, check our Knowledge Base for answers to commonly asked questions. You may find your solution instantly, without waiting for a reply. Step 2: Register for a Help Desk Account To submit a ticket, you must first create an account at this support desk. - Once registered, you’ll receive an email with your logi...

Our support heroes are super fast. We strive to provide timely and efficient support. Here’s what you need to know about reaching us and getting the help you need: Help Desk Hours of Operation - Our help desk is open: Monday - Friday, 9:00 AM to 5:00 PM EST - We are closed on U.S. national holidays, as well as on the following dates: - September 11th - September 26th - October 1st - February 14th Phone Support: You can also call our office during business hours at: 866-205-3389 How to Subm...

At Higher Level Strategies, we’re dedicated to your success. We love our customers, we love what we do, and we take great pride in our work. This isn’t just talk—we genuinely want to help you succeed in every way possible. We’ve Got Your Back - No Ignored Requests: - We will never ignore a support request. - If you haven’t received an email response within 24 hours, please log back into the [help desk](https://higherlevelstrategies.ladesk.com/login#login)https://higherlevelstrategies.ladesk.c...