Getting Started

Here's how you can get the fastest help possible, you may not even have to create a ticket or wait for a reply! Chances are, your question has already been asked and the answer is already in our knowledge base articles. ALWAYS check the knowledgebase articles FIRST for the answers to the most commonly asked questions. YOU MUST CREATE AN ACCOUNT AT THIS SUPPORT DESK to submit a ticket. Once you've registered, you will receive an email with your login details. Your HLS Help Desk account details...

Our support heroes are super fast. Sometimes they can reply to your ticket within minutes but we recommend that you check back within 24 hours to be 100% sure your issue has been addressed. Our help desk is open from 9:00 AM to 5:00 PM EST, Monday - Friday and we follow the US National Holiday schedule (We are not open on September 11th, September 26th, October 1st or February 14th). You can also call our office during these hours at 866-205-3389. If you've never submitted a ticket he...

We've got your back, bigtime. At Higher Level Strategies we LOVE love our customers, we love what we do and we take great pride in our work. That's not lip service. We really want to help you succeed in every way that we possibly can. WE WILL NEVER IGNORE ANY SUPPORT REQUESTS so if you haven't received an email response from us within 24 hours please LOG BACK IN HERE at the support desk with the account details you created. Regardless of the challenge you may be experiencing, rest assure...