If you need to reset your password for our member’s area, here’s what you need to know:
How to Reset Your Password
- Most of our member areas are created using WordPress.
- To reset your password, click the “Lost Your Password?” link on the login page and follow the instructions.
Important Notes
- Username Changes:
- Usernames cannot be changed on any of our sites.
- Issues Receiving the Reset Email:
- If you don’t receive the password reset email, submit a ticket, and a member of our team will assist you.
How to Use Our Help Desk
- Register:
- Create an account on our help desk if you haven’t already.
- Check Your Email:
- Look for an email with your help desk login details.
- Submit a Ticket:
- Log in to the help desk and provide the details of your issue.
Tips for Faster Assistance
- Specify the Product:
- Let us know which of our products or services your issue pertains to.
- Provide Clear Descriptions:
- Include a detailed explanation of the issue you’re experiencing.
- Share Visuals:
- Whenever possible, provide a screenshot or video to help us understand and resolve your issue more quickly.
Need Help?
If you have additional questions or need assistance, feel free to submit a ticket.
If you have never submitted a ticket at our help desk before, please READ THIS ARTICLE to learn how to use our help desk properly.