We’re sorry to hear you’re having trouble logging into our help desk. Here are a few steps to help resolve the issue:
1. Create an Account
- Have you created an account?
- Login details from other sites, such as our members' area, will not work here.
- You must create a new account with unique login credentials specifically for our help desk.
- If you haven’t done so, register for an account on the help desk login page.
2. Reset Your Password
- If you’ve already created an account but can’t remember your password:
- Go to the help desk login page.
- Click on the “Reset Password” link.
- Follow the instructions to create a new password.
Note: Our support team cannot reset your password for you directly.
3. Contact Us for Assistance
If you’ve created a new account and tried resetting your password but still cannot access the help desk, you can:
Option 1: Email Us
- Email our support team at:
Support@mail.HigherLevelStrategies.ladesk.com - Include the following details in your email:
- Your full name.
- The email address used to register for the help desk.
- Our team will manually reset your login details and assist you in gaining access.
Option 2: Call Us
- Call us directly at:
866-205-3389
Need Help?
For more information on how to properly use our help desk, please READ THIS ARTICLE.