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How to Check or Update Your Ticket

You can easily check the status of your ticket or reply to it by following these steps: Step 1: Log In to the Help Desk - Use the same login details you used to create your ticket. - If you’ve forgotten your credentials, click the “Forgot Password” option on the login page to reset them. Step 2: Access Your Tickets - Once logged in, click on the “My Tickets” tab. - This page will display all your open and closed tickets. Step 3: Reopen or Review Closed Tickets - To review or reopen a clos...

When Can I Expect a Response?

We’re committed to responding to your inquiries as quickly as possible. Here’s what you need to know about response times and how to ensure your ticket is handled efficiently: Response Times - During Normal Business Hours: - We typically respond within a few hours, depending on when your ticket is received. - Weekends and Holidays: - Response times during weekends and holidays may vary, but you should generally expect a reply within 24-48 hours. - Holiday Schedule: We follow the U.S. holida...

Why Was I Redirected to the “Nope” Page?

If you were redirected to the “Nope” page, it means that you are not permitted to purchase from Higher Level Strategies, Inc. We reserve the right to choose our customers, and there are several reasons why you may have been blocked from buying our products. Possible Reasons for Being Blocked - In-House Block List: - Our management staff may have previously determined that we are unable to meet your needs or that we are not a good fit to do business together. - Security Risk: - You may have ...

How Can I Schedule an Interview with Omar?

Thank you for your interest in interviewing Omar Martin! We appreciate your enthusiasm and are happy to consider your request. However, there are a few important guidelines to follow: Interview Requirements - Purpose of the Interview: - Please let us know what you plan to do with the recording once the interview is completed (e.g., publishing platform, distribution plan, etc.). - List of Questions: - Provide a complete list of the questions you plan to ask Omar during the interview. This he...

Why Should I Clear My Cookies & Cache Before Buying?

We recommend clearing your cookies and cache before purchasing a product we recommend to ensure that the credit for the sale is properly attributed. Here’s Why It’s Important - Avoid Conflicts from Multiple Tabs: - When comparing bonuses across multiple open tabs, cookies from other sites may interfere and accidentally give credit to a different affiliate. - Ensure Accurate Bonus Attribution: - Clearing your cookies and then clicking our order button ensures that your purchase is properly t...

Help! I Can’t Log Into the Help Desk

We’re sorry to hear you’re having trouble logging into our help desk. Here are a few steps to help resolve the issue: 1. Create an Account - Have you created an account? - Login details from other sites, such as our members' area, will not work here. - You must create a new account with unique login credentials specifically for our help desk. - If you haven’t done so, register for an account on the help desk login page. 2. Reset Your Password - If you’ve already created an account but can’...

How Can I Speak with Omar Directly?

Omar’s time is primarily reserved for his one-on-one students and personal clients. However, this doesn’t mean it’s impossible to speak with him—there is a process in place to ensure your concerns are addressed effectively. The Process for Requesting a Call with Omar - Submit a Ticket: - Start by [submitting a ticket](https://higherlevelstrategies.ladesk.com/submit_ticket) to our help desk. - Include details about your request and what you would like to discuss. - Initial Review by the Team:...

How do I get one on one help / coaching for my internet business?

If you’re looking for personalized guidance to accelerate the success of your internet business, consider enrolling in custom-tailored VIP coaching. Having an experienced professional marketer by your side is one of the fastest and most effective ways to reach your goals. Why Choose VIP Coaching? - Expert Guidance: - Whether you’re just starting out or already generating profits online, our expert staff can help you elevate your business to the next level. - Custom-Tailored to Your Needs: -...

How to Reset Your Password

If you need to reset your password for our member’s area, here’s what you need to know: How to Reset Your Password - Most of our member areas are created using WordPress. - To reset your password, click the “Lost Your Password?” link on the login page and follow the instructions. Important Notes - Username Changes: - Usernames cannot be changed on any of our sites. - Issues Receiving the Reset Email: - If you don’t receive the password reset email, [submit a ticket](https://higherlevelstr...

What Are the Facebook Posting Rules?

Each Facebook group may have its own specific posting rules. These rules are typically found in the group’s Attached Files section, so be sure to review them. In general, here are the guidelines and rules that apply across most of our Facebook groups: Primary Rules - Be Positive: - The Facebook group is meant to be a positive and supportive space. - Negative posts, complaints, or bad energy will result in a warning or removal from the group. - Contribute Value, Not Spam: - Be an active par...

Why Am I Getting Duplicate Emails from HLS?

As an internet marketer, you may find yourself subscribed to multiple email lists. When you purchase a product from Higher Level Strategies (HLS), you are automatically added to the email list for that product. If you’ve purchased multiple products from HLS, you may be on several lists, which can result in receiving duplicate emails when we send promotions or updates. How to Fix This There are two ways to reduce or eliminate duplicate emails: 1. Unsubscribe from Extra Lists - Scroll to the ...