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How Do I check the status or reply to my ticket?

In order to check your ticket, we ask that you please login into this help desk, using the login details you used to create your ticket, within 24 hrs and click on the “My Tickets” tab. There you’ll be able to view all of your open or closed tickets. If you have closed tickets that you would like to re-open and/or review, you may click on the "Closed" tab on the right-hand side of the "My Tickets" page. If you still have questions, please feel free to submit a ticket and our team will...

When can I expect a response?

During normal business, we typically respond to your message within a matter of hours depending on the time received. Response times during weekends and holidays may vary but generally speaking, you should hear back within 24-48 hours. Your questions are never ignored but some questions take more time to answer than others. Some tickets are beyond the scope of expertise of the general help desk staff and may require the involvement of a specialist or programmer. If this is the case, we will res...

I can't log into the website.

Login details are case sensitive so be sure your caps lock is not on. Your login details were created when you registered here at our help desk. Check your e-mails for a confirmation of your login details. In most cases, we use JVZoo, this means that your purchase details can also be found within the JVZoo "My Purchases" member portal. If you have changed your password in the past and have forgotten it, you can request it from our membership site login page by clicking on the "Lost You...

I was redirected to the “nope” page, why?

Unfortunately, if you were redirected to this page then you are not permitted to purchase from us. Higher Level Strategies, Inc. reserves the right to choose its customers. You may be blocked from buying our products for a number of reasons. - You may be on our in house block list. Our management staff may have previously decided that we are incapable of serving your needs or that we are simply not a good fit to do business together. You may present a security risk to other customers...

How can I schedule an interview with Omar?

Thank you for your interest in interviewing Omar. Prior to scheduling an interview with Omar, you should know that in order for us to consider an interview, we must know what you plan on doing with the recording and must have a list of the questions you plan on asking Omar during the interview. In addition, we must receive a copy of the recording prior to you releasing it. If you’re still interested in interviewing Omar, please submit a ticket and once Melinda has reviewed everything she ...

Why is it necessary for me to clear my cookies & cache before I buy a product you recommend?

The reason we tell our customers to clear their cookies and cache is because of multiple open tabs in the browser. When people are bonus shopping they are comparing bonuses side by side and therefore, we tell them to clear cookies and THEN click our order button to eliminate the possibility of someone else getting credit for the sale. Often times people think they can just buy and then select which bonus they get later once they're inside. The average person knows very little about affilia...

Login details for the help desk doesn’t work

I’m sorry that you can’t login into our help desk. Here are some suggestions to resolve this situation: - Create an account: Have you created an account? Some people try to use their login details for our member's area to login into the help desk. That is not the case here. You must create a NEW account, with NEW account details in order to access this help desk. Login details for any other site will not work here. - Email Us: If you’ve created a NEW account here and still cannot acces...

How can I speak with Omar directly?

Just like anything else, there is a screening process. Omar’s time is currently reserved for his one on one students and his personal clients. However, this is not to say that you cannot speak with him otherwise. Every call goes through Melinda before speaking with Omar. In most cases, she can either assist you in your needs, or get the answers from Omar that you are looking for. In order to speak with Melinda please submit a ticket and our team will assign your ticket to her so that she c...

How do I get one on one help / coaching for my internet business?

Perhaps you should consider custom tailored VIP coaching. Having an experienced professional marketer help you build your business is the fastest way to help reach your goals. Whether you are just starting out or already earning some profits online, our expert staff can help you take it to a higher level! Our 1-on-1 VIP coaching is custom-tailored to suit your exact needs and learning style. Obviously, this type of elite training is not free, but custom training packages can start as low as $...

Resetting Or Changing Your Login Details

Generally, our member's area is created using WordPress. In order to reset your password, you can click on the "Lost Your Password?" link from the login page. PLEASE NOTE: You cannot change your username on any of our sites. If you are having issues with receiving the reset password email, please submit a ticket here at our help desk and a member of our team will assist you. How to use our help desk: Step 1: Register here at our help desk Step 2: Check your emails for your login details...

What are the Facebook posting rules?

Facebook Group Posting Rules: The ultimate goal is to make the Facebook Group a powerful mastermind community, so it’s very important to abide by all the rules of the group so we can achieve that goal. If every member of our group follows these rules, we will ALL benefit! Please help us spread the word about so we can make this an even better community. The primary 3 rules of our group. Be positive! If you are going to complain, be negative, bring bad energy into the group, we will have to ...

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