How Do I Cancel My MUA Subscription?

We’re sorry to see you go! If you’d like to cancel your MUA subscription, please follow the steps below:

Steps to Cancel Your Subscription

Submit a Ticket:
- To cancel your subscription, you’ll need to submit a ticket to our help desk.
Provide Your JVZoo Transaction ID (Payment ID):
- This ID is required to process your cancellation. You can locate it in one of the following ways:
  - Log in to your JVZoo account and click on the “My Purchases” tab.
  - Select “View Details” for the product you purchased.
  - The transaction ID will be displayed there.
- Alternatively, you can find the transaction ID in your email receipt. It typically begins with the letters “AP” or “ST.”
If You Cannot Find Your Transaction ID:
- If you’re unable to locate your JVZoo transaction ID, please provide the PayPal email address used at the time of purchase.
- With this information, we’ll do our best to locate your subscription details.

Refund Period:
- MUA has a 30-day refund period; however, this only applies to the initial payment for members on the monthly plan.
Timing Your Cancellation:
- For members on the monthly plan, we recommend submitting a ticket to cancel your membership just before your rebill date to avoid being charged for the next billing cycle.
- Once your cancellation is processed, the system will automatically remove your access to the MUA site. Please note, we have no control over this process.